Hiring for Customer Care(Email support) for E-Commerce Company
Check with seller
August 9, 2016
Experience: 1-4 Years
Qualification: Preferably a graduate
10 + 2 if they have relevant work experience.
Salary: Best in the industry + incentives.
Skills:•Problem solving ability •Desired age band: 18 to 30 years •Should have experience in escalation & good at conflict management with good negotiation skills •Good at conflict management and experience in escalation team.
Roles:•Identifying, analysing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization •Linking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the task •Assembling the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertise •Establishing accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring the consumer satisfaction throughout the escalation process •Coordinating with the customers for developing an escalation management plan as per their requirements, adding additional resources for escalation process if required, and developing a detailed technical plan accordingly
Interested candidates can call Kavya:8867899054 or mail to [email protected]