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VISIT WWW.MBASOLVEDASIGNMENT.COM
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Essentials of HRM
1. Define Job Specification. Create a job specification for the position of a tele caller for an E tailer.

2. Differentiate between recruitment and selection. List and explain some of the recruitment methods in the digital age. (10 Marks)

3. ‘Speedcall’ is a five year old telecommunications company. As a part of the strategic management to achieve its vision, it decides to conduct training for its first line staff selling over the counter products. The company does a thorough research and decides to conduct trainings on the topic of ‘customer centricity ’ , realizing that giving importance to customers will be the only way to sustainable business. The company hires outside trainers to conducts training based on the outline created by the L&D department of the company. Almost 500 first line staff members are trained and after a year the company sees no effect on sales/ revenue..
a. What do you think is the reason behind failure of the above initiative? . (5 Marks)
b. Elaborate on the concept of training need analysis with reference to the above case.
GET SOLVED ASSIGNMENTS
VISIT WWW.MBASOLVEDASIGNMENT.COM
Or Mail us at Projectreports94@gmail.com
YOU MAY CALL US ON – 09773820734 (WHATSAPP )
       

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Seller's info

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Company
Registered on October 4, 2017

Listing location

India, Delhi, New Delhi
Delhi

Seller's email address

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liamg@49stropertcejorp.com
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